Customer First Policy

We're Here to
Listen & Resolve

Your satisfaction is our priority. Explore our transparent grievance redressal mechanism designed to address your concerns promptly.

Response Time

24 - 48 Hrs

STEP 1Complain Registration

Choose any channel to register complaint

Vist Nearest Branch

Register Complaint with branch Manager

Call Us

+91 8946 800600

Write Us

info@maitrii.in

STEP 2Escalation

Hierarchy for unresolved issues

Grievance Redressal Officer

Mr. Utkarsh Goyal

Level 1
Maitrii Loans-11/70 Madhyam Marg, Mansarovar, Jaipur - 302020
If u nresolved in 15 days

Principal Nodal Officer

Mr. Kanishk Goyal

Level 2
Maitrii Loans-11/70 Madhyam Marg, Mansarovar, Jaipur - 302020
If unresolved in 1 Month

Appeal to RBI

Level 3

Reserve Bank of India
4th Floor, Sector 17,
Chandigarh - 160017

Toll Free: 14448

(9:30 am to 5:15 pm)

Lodge Complaint on CMS Portal ↗

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